Complaints Procedure

How to get in contact?

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

Email:

Complaints@newleafgroup.co.uk

Write to:

New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA

Call:

01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Address:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone:

0800 023 4567